Alternatively, use the Environment Viewer to connect to the machine and install the test agent manually. Click 'Repair/Install Agents' and provide a different administrator account. In some cases, you may have to either reinstall Document, or clear the workstation cache (see 000040655 " How do I clear the cache for CCH Axcess™ products or for CCH® ProSystem fx® Document?"), or both.DNetwork path does not exist or is not accesible using following user. These steps normally resolve the issue.See our article 000033764 " How do I install, update, or uninstall the Microsoft Office Plug-ins for CCH Axcess™ or CCH® ProSystem fx® Document?" for steps. Repairing the application will disable the enabled plugins, which you'll need to re-enable.If you don't see it, either reboot the system or navigate to C:\Program Files (x86)\WK\ProSystem fx Suite\Smart Client\OP\, right-click the file and launch it.If you see the Pfx Document Printer, the issue is resolved.Look in the Windows System Tray for Pfx Document Printer icon.Launch the ProSystem fx® Install and Update Manager (Client Edition).Navigate to C:\Program Files (x86)\WK\ProSystem fx Suite\Smart Client\OP.Select the Pfx Document PDF Converter and remove it from the system.If you don't see it, either reboot the system or navigate to C:\Program Files (x86)\WK\ProSystem fx Suite\Smart Client\SaaS\, right-click the file and launch it. ![]() If you see the CCH Axcess Document Printer, the issue is resolved.Look in the Windows System Tray for the CCH Axcess Document Printer icon.Click Repair and after the repair has completed, reboot the workstation.Launch the CCH Axcess™ Install and Update Manager on the workstation.This will be replaced with a new copy in the following steps.Navigate to C:\Program Files (x86)\WK\ProSystem fx Suite\Smart Client\SaaS. ![]()
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